Q: What does the 14-day money-back guarantee cover?

Everything. You are guaranteed a full refund within 14 days of your purchase, no questions asked. This means you can try iRalot risk-free and decide if it’s the right solution for your needs. If you’re not satisfied for any reason, we’ll issue a full refund—hassle-free.

Question 1

Why Does the Lifetime License Include Only One Year of Support?

Accepted Answer

At iRalot, our priority is to deliver a sustainable, user-friendly, and long-term solution for managing WordPress websites. Here’s why the lifetime license is paired with a one-year support period:

1. Designed for Simplicity
iRalot’s tools are built to be intuitive and easy to use, even without additional guidance. For advanced features, we provide detailed documentation, minimizing the need for direct support.

2. Sustainability
Lifetime support for a one-time purchase is not a sustainable business model. While many products offer lifetime licenses only during special promotions or launches, iRalot strives to make lifetime licenses available continuously. To maintain this, we limit the included support to one year. After this period, you can opt for a paid support plan or switch to an annual license if ongoing assistance is required.

3. Bug Reporting and Feedback
Even after the one-year support period ends, you can still report bugs, errors, and general feedback via your account's support form. While responses are not guaranteed, your input helps us improve iRalot, benefiting all lifetime license holders.

4. Long-Term Commitment
Our commitment remains unchanged: to continuously enhance and refine iRalot. This ensures it continues to streamline your workflow, save you time, and increase productivity for many years. The support policy is one way we maintain this commitment while ensuring iRalot remains a sustainable and evolving tool.
By offering this balanced approach, we aim to provide exceptional value to lifetime license holders without compromising the quality and longevity of iRalot.

Question 2

How do I get support for my lifetime license after the first year?

Accepted Answer

To receive support after the one-year included support period, you’ll need to purchase a support license of the same tier as your lifetime license or the highest tier among your lifetime licenses. Simply purchasing a lower-tier annual license will not qualify you for support.

Example:
If you own the 1,000 sites AGENCY lifetime license and your one-year support period ends, purchasing a lower-tier annual license (e.g., the 1 site SOLO annual license) will not provide access to support. You will need to purchase the 1,000 sites AGENCY support license to be eligible for assistance.

Why this policy exists:
Providing ongoing support requires dedicated resources. This policy ensures the sustainability of iRalot's business model, allowing us to continue maintaining, improving, and supporting iRalot for the long term. It balances the cost of support with the value provided, ensuring we can deliver a high-quality product for many years to come.

Question 3

What does the 14-day money-back guarantee cover?

Accepted Answer

Everything. You are guaranteed a full refund within 14 days of your purchase, no questions asked.

This means you can try iRalot risk-free and decide if it’s the right solution for your needs. If you’re not satisfied for any reason, we’ll issue a full refund—hassle-free.

Question 4

Can I upgrade to a higher-tier license later?

Accepted Answer

Yes, you can upgrade to a higher-tier license at any time. The process and pricing depend on whether you are upgrading a Lifetime License, an Annual License, or moving from an Annual License to a Lifetime License.

Lifetime License Upgrades

Eligibility for Proration: You are eligible for a prorated discount only if you upgrade within 30 days of your initial purchase.

Examples:
1. If you purchase a Professional 20 Lifetime License for $139 and upgrade to an Agency 250 Lifetime License worth $279 after 10 days, you would pay $140 for the upgrade ($279 - $139).
2. If you purchase an Agency 250 Lifetime License for $279 and after 2 months decide to upgrade to an Agency 1000 Lifetime License worth $479, you would pay the full $479 since the 30-day proration window has passed.

Tip: If you foresee needing a higher-tier Lifetime License, upgrading within 30 days is the most cost-effective option.

Annual License Upgrades
Proration Discount: Annual license upgrades are prorated based on the unused portion of your current subscription.

Examples:
1. If you purchase a Professional 20 Annually License for $49/year and after 6 months upgrade to an Agency 250 Annually License worth $119/year, you will have 6 months of unused time worth $24.50 (half of $49). The prorated upgrade cost would be $119 - $24.50 = $94.50.
2. If you purchase an Agency 250 Annually License for $119/year and after 3 months upgrade to an Agency 1000 Annually License worth $179/year, the prorated cost would be calculated based on the remaining 9 months of your initial subscription.

Tip: Upgrading earlier reduces the initial cost and locks in the new renewal rate.

Upgrading from Annual to Lifetime License
Proration Discount: The unused portion of your current annual plan is deducted from the cost of the Lifetime License.

Example:
1. If you purchase a Professional 20 Annually License for $49/year and after 6 months upgrade to a Professional 20 Lifetime License worth $139, you will have 6 months of unused time worth $24.50. The prorated upgrade cost would be $139 - $24.50 = $114.50.
2. If you purchase an Agency 250 Annually License for $119/year and after 3 months upgrade to an Agency 250 Lifetime License worth $279, the prorated cost would be based on the 9 months of unused time in your annual subscription.

Tip: Transitioning from an Annual to a Lifetime License as your business grows can save on future renewals, giving you permanent access with no recurring costs.

Key Takeaways
1. Lifetime License: Prorated upgrades are available within 30 days of purchase.
2. Annual License: Prorated upgrades depend on the unused portion of your current subscription.
3. Annual to Lifetime: Offers a one-time opportunity to save on future costs by paying the difference upfront.
By strategically upgrading, you can scale iRalot with your business while maximizing cost efficiency and value.

Question 5

How do I upgrade to a higher-tier plan or license?

Accepted Answer

Upgrading your iRalot plan or license is quick and straightforward. Follow these steps:

1. Choose Your New Plan:
On the pricing page, select the plan you’d like to upgrade to and click "Checkout Now".

2. Enter Your Current License Key:
Click on "Enter license key" and input your current license key.

3. Apply a Promotional Code (if available):
If you have an active promo code, enter it during checkout to receive a discount.

4. View Your Upgrade Price:
You will see the prorated price for the upgrade, based on your current plan and usage.

5. Review and Pay:
Click "Review Order" to verify your details, then proceed with payment to complete the upgrade.
Once the payment is confirmed, your license will be upgraded immediately, and you can start using the features of your new plan.

Question 6

How can I get an invoice issued with my company details?

Accepted Answer

After completing your purchase and receiving your account login credentials, follow these steps to get an invoice with your company details:

1. Log in to Your Account:
Use the credentials provided after your purchase to access your account.

2. Enter Your Company Details:
Navigate to the "My Profile" tab and fill in your company details, such as name, address, and tax identification number (if applicable).

3. Download Your Invoice:
Go to the "Orders History" tab, where you can download an invoice that includes your updated company details.

This ensures your invoice meets your business requirements for accounting or tax purposes.

Question 7

Will prices increase in the future?

Accepted Answer

Yes, prices may increase in the future as more Pro features are added.

To make the most of the current pricing:
- Upgrade to a higher-tier license as soon as you're confident iRalot will be used on more of your sites.
- If you choose an annual license, your renewal price will be locked at the rate of your initial purchase, even if prices increase for new customers.
- This price-lock also applies to the annual support plans for lifetime licenses.

By acting now, you can secure the best value for your needs before any potential price adjustments.

Question 8

Do you offer any discount on renewal of the Annual license?

Accepted Answer

Not at the moment. However, your Annual license renewal price will remain the same as your initial purchase price.

This means your renewal price is locked in, even if prices increase for new customers in the future. At this locked-in rate, you'll continue to benefit from ongoing improvements and new features added to iRalot over time, ensuring you always get great value.

Question 9

Will activation on development or staging sites count towards the license site limit?

Accepted Answer

No, activations on development or staging sites will not count towards your license's site limit.

This applies to:
- Local development environments (e.g., .dev, .local domains).
- Common subdomains like dev.site.com or staging.site.com.

If you use custom or uncommon development or staging URLs, you can open a support ticket to request their exclusion from the site limit as well. This ensures your license usage is reserved for live production sites only.

Question 10

Can I use iRalot Pro on client sites?

Accepted Answer

Yes, you can install and activate iRalot Pro on your clients' sites as part of your web development services.

However, only you (the account holder) will have access to support. Clients will not be able to request support directly, so you’ll need to manage any support-related inquiries on their behalf.

Question 11

Can I resell iRalot Pro licenses or offer a service to install iRalot Pro?

Accepted Answer

No, reselling iRalot Pro licenses or offering installation services is strictly prohibited.

If we discover such activity:
- Your account will be instantly banned, and your license will be revoked.
- Any individuals who purchased a license key or installation service from you will lose access to Pro features on their sites.

The only recourse for those affected will be to purchase an official single-site license directly from us, which will reactivate the Pro features and provide access to official support.

We take this policy seriously to protect our users and ensure the integrity of iRalot Pro’s licensing system.

Question 12

Can I share my license key with someone else?

Accepted Answer

No, sharing your license key is strictly prohibited.

If we discover that your license key has been shared:
- Your account will be instantly banned, and your license will be revoked.
- Sites activated with your license key will lose access to Pro features.

The only option for owners of those sites will be to purchase an official single-site license directly from us. This will allow them to reactivate Pro features and receive official support.

This policy ensures the integrity of our licensing system and protects legitimate users.

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